Privacy Policy

Effective Date: June 16, 2026 | Last Updated: June 16, 2026

At Defiant Sense, we take your privacy extremely seriously. This Privacy Policy details how we collect, process, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) (Algemene Verordening Gegevensbescherming - AVG) under Dutch legislation.

1. Identity of the Controller

The controller responsible for processing your personal data is:

Defiant Sense
Keizersgracht 421
1016 EK Amsterdam
Netherlands
Email: [email protected]

2. What Personal Data We Process

We may process the following categories of personal data when you interact with us, fill out our enquiry forms, or request studio appointments:

Contact Information: First and last name, email address, phone number.
Enquiry Details: Information regarding your project, interior space preferences, and furniture selection.
Technical Information: IP address, device operating system, browser type, and browser preferences recorded during visits.
Consent History: Your cookie preference choice saved locally under a unique Dutch GDPR Consent ID (NL-Consent ID).

3. Legal Grounds for Processing

We process your data only when we have a legal basis to do so, including:

Consent: When you provide clear consent for marketing cookies or contact form submissions.
Contractual Obligations: To process furniture orders, studio consultations, and customer service requests.
Legitimate Interest: To maintain secure operation of our website systems and analyze customer demographics.

4. Cookies and LocalStorage

We utilize local storage and cookies to record your preferences. If you consent, a unique Dutch GDPR Consent tracking identifier (NL-Consent ID) will be initialized locally in your browser. This identifier validates your consent settings under Dutch data audit rules without recording your personal details.

5. Sharing of Your Information

We do not sell, rent, or trade your personal data. We only share essential details with third-party service providers (such as Benelux transport logistics providers or secure server hosting services) to fulfill our service agreements.

6. Data Security and Retention Period

We implement technical and organizational security measures to protect your data. Your information is retained only as long as necessary to complete the specified business purposes, or as required by statutory retention laws.

7. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

The right to access your personal data.
The right to rectify inaccurate data.
The right to request erasure ("right to be forgotten").
The right to restrict or object to the processing of your data.
The right to data portability.
The right to withdraw your consent at any time.

To exercise any of these rights, please submit a written request to [email protected].

8. Governing Law and Disputes

This Privacy Policy is governed exclusively by the laws of the Netherlands. Any disputes arising in connection with this policy shall be submitted to the exclusive jurisdiction of the Court of Amsterdam (Rechtbank Amsterdam), Netherlands.